Kinetic customer service

Kinetic makes getting help easy, accessible, and effective by staffing specialized Kinetic Fiber customer service experts across multiple channels for extended hours each week.

• To order new Kinetic services, call 1-833-970-6317 from 8am–11pm ET weekdays, 9:30am–9pm ET Saturdays, and 9am–8:30pm ET Sundays.
• For technical support, call 1-800-347-1991 and get 24-hour assistance.
• For billing and account questions, call 1-800-347-1991 from 7am–8pm ET weekdays and 8:30am–5pm ET Saturdays.

For any of the above, get chat support during select hours, explore self-serve tools in your GoKinetic account, or email Kinetic anytime.

For technical support issues, yes—you can call Kinetic customer service 24 hours a day at 1-800-347-1991. For other needs, Kinetic customer service hours vary.

• Place new orders at 1-833-970-6317: 8am–11pm ET weekdays, 9:30am–9pm ET Saturdays, and 9am–8:30pm ET Sundays.
• Get billing and account help at 1-800-347-1991: 7am–8pm ET weekdays and 8:30am–5pm ET Saturdays.

Other Kinetic Internet customer service options include chat support during select hours and email support with a 2-day turnaround.

If you’re placing a new order, Kinetic experts don’t need you to prepare anything before you reach out—but you’re welcome to shop fiber plans first. Call Kinetic customer service at 1-833-970-6317 to start your order!

For billing and tech support, you may need your Kinetic account number the first time you call. Afterward, you’ll just need your service address and phone number. Call 1-800-347-1991 for existing customer support.

There are several Kinetic customer service numbers so you can get the help you need faster. You can also chat with Kinetic during select hours or email Kinetic support for a response within 2 business days.

• New order assistance: 1-833-970-6317. Available 8am–11pm ET weekdays, 9:30am–9pm ET Saturdays, and 9am–8:30pm ET Sundays.

Tech support & account help: 1-800-347-1991. Tech support available 24 hours; billing, address changes, and upgrades available 7am–8pm ET weekdays and 8:30am–5pm ET Saturdays.

All Kinetic Internet customer service numbers have a live person on the other end. Call 1-833-970-6317 now to speak with a customer support agent about placing a new order, or call 1-800-347-1991 for expert technical support, billing help, or plan changes.

Kinetic has a wide range of availability for different support needs. Contact Kinetic customer service 24 hours a day for technical support or at the hours below for other questions.

Yes! There are two main Kinetic customer service numbers to get you the right help, faster.

• Help with existing accounts: 1-800-347-1991. Tech support available 24 hours; billing, upgrades, and more available 7am–8pm ET weekdays and 8:30am–5pm ET Saturdays.

Help ordering new service: 1-833-970-6317. Available 8am–11pm ET weekdays, 9:30am–9pm ET Saturdays, and 9am–8:30pm ET Sundays.

To pay your bill via phone, call Kinetic customer service at 1-800-347-1991 from 7am to 8pm ET on weekdays or 8:30am to 5pm ET on Saturdays. You can also sign in to GoKinetic to pay your bill online.

Yes—if Kinetic serves your new area. Call 1-800-347-1991 or log in to GoKinetic to check if your new address is eligible for Kinetic Internet service.

No, Kinetic doesn’t charge for tech support phone calls. Experts are available 24 hours a day to help you troubleshoot problems remotely at no extra cost. The only time you may be charged for support is if the fix requires an in-person evaluation or repair.

The fastest way to report a Kinetic Internet outage is to call 24-hour tech support at 1-800-347-1991. You also have the option to chat with Kinetic (using mobile data) between 7am and 10pm ET every day.